Terms and Conditions
At Mecklenburger Radtour (hereafter called “the Company”, “we”, or “us”) we aim to treat all of our customers fairly. Please read the following booking terms and conditions carefully. All holidays listed in our catalogue and on our website are operated subject to the following conditions:
1. Booking
All bookings must be received in writing. Bookings become binding as soon as your tour dates and tour price have been confirmed by us. When your booking is confirmed you will receive information about any changes to the price or itinerary. If the said changes are unacceptable you have the right to cancel the holiday, providing that you do so within 10 days of the date on the confirmation invoice. After this time normal cancellation rates will apply.
2. Payments
You will receive a risk coverage certificate according to regulations under §651k BGB to secure payment in case of insolvency. Should insolvency be the case, the payment terms listed on the separate certificate will apply. Upon receipt of the certificate and your tour confirmation you are required to make a deposit of 20% of the holiday price. The balance shown on the invoice must be paid at least 14 days before the starting tour date via bank transfer or credit card (Visa or Master Card). The invoice number must be included. As soon as the full amount has been received, we will send you further documents.
3. Tour Benefits and Prices
All tour benefits are listed with each individual tour. We reserve the right to alter any and all information at any time without notice, and will not be liable for any inaccuracy in the information provided. The visitor’s tax is not included in the tour price and is payable on-site at each accommodation location. Mecklenburger Radtour does not charge a fee for children under 4 years of age. Any costs that incur must be paid on-site. We do not make any refunds for tour benefits not taken advantage of during the holiday.
4. Cancellation, Rebooking by You, or Replacement
If you cancel at least 30 days prior to the start of your tour, you will be charged 20% of the full price per person. Between 29 and 21 days prior to the start of your tour: 30% of the full price per person. Between 20 and 7 days prior to the start of your tour: 60% of the full price per person. Between 6 days and 1 day prior to the start of your tour: 80% of the full price per person. “No-shows” and cancellations on the first day of your tour: 90% of the full price per person.
Cancellation Terms for Cruise and Cycle Tours: If you cancel at least 84 days prior to the start of your tour, you will be charged 10% of the full price per person. Between 83 and 42 days prior to the start of your tour: 30%. Between 41 and 28 days prior to the start of your tour: 60%. Between 27 and 4 days prior to the start of your tour: 80%. Between 3 days and 1 day prior to the start of your tour: 90%. “No-shows” and cancellations on the first day of your tour will be charged 90%. You are at liberty to prove that no other party than Mecklenburger Radtour is at loss.
We recommend that you purchase cancellation insurance. Refunds will not be given on the first day of the tour or after arrival. Should you find someone to replace you on the tour in advance, you will only be charged the rebooking fee of 50,- Euro. The rebooking fee for changing the tour dates, itinerary tour destinations, or entire tours (at least 30 days prior to the start of your tour) is 50,- Euro. Any desired changes within 29 days of the first day of your tour (if they are possible) can only be considered after you cancel your booked tour according to the terms and conditions mentioned above and book a new tour.
Each traveller is responsible for acquiring any international papers, such as visas. If you must cancel a tour due to missing required papers, we must treat your cancellation according to the terms and conditions mentioned above.
5. Cancellation by Us
Should the required number of participants for a group tour not be met, we reserve the right to cancel your booking contract. This cancellation is only valid if you receive notice at least 14 days prior to the first day of your tour. In this case, all payments received will be refunded in full.
6. Limitation of Liability
The Company’s and third parties’ (hotels, trains, ferries, etc.) liability is limited according to law. Our liability is limited to three times the tour price for damages, other than bodily injuries, if damages to the traveller are not caused by the Company’s or partner company’s deliberate negligence or if damages can be attributed to a third party.
Each traveller is liable for their own passports, customs, and keeping of laws pertaining to foreigners. We are not liable for unavoidable damage to luggage (such as torn handles, damage to outer shell, etc.) or damages due to age or faulty locks or closures. We recommend you purchase the “Gute-Reise-Schutz-Paket” or separate luggage insurance for your trip. These liabilities also apply to tours where public transportation and partner companies are involved.
7. Claims
We are committed to providing excellent care for our guests. However, should there be cause for any complaints, please contact us. If you are part of a guided tour, inform your tour guide. He or she does not however have the right to validate a claim. Claims regarding unfulfilled contract conditions on our part must be submitted to Mecklenburger Radtour within 30 days after the tour departure date listed in the contract. Submission of a claim after the 30 day deadline will be accepted only if proven that you were hindered at no fault of your own. Contract claims lapse after one year according to §651 G, 2 BGGB, beginning with the tour departure date listed in the contract. Should the traveller’s claims be valid, the lapse is inhibited until a rejection of such has been received in writing. Claims for any civil offence lapse after three years.
8. Other
All information provided in this list of conditions is accurate at the time of printing. Specific changes of terms do not nullify the overall terms and conditions. General laws apply where specific conditions were not mentioned. All data provided by the traveller to the Company are governed in all respects by the German Federal Data Protection Act. The jurisdiction of the courts lies with the city of Stralsund, Germany.
Important Things to Know for Your Holiday:
Tours like these require your personal cooperation. You need to know how to master cycling in traffic and on off-road trails when wet and when dark. You are responsible for keeping respective traffic regulations. Our tours have been organised to where an average healthy individual could participate without needing professional cycling experience. We recommend that you have your doctor confirm whether or not such a tour is suitable for you. You are responsible for injuries and damages you cause to yourself or to others. We highly recommend that you purchase travel insurance. Prices and services are subject to change without notice.
Tour Operator:
Mecklenburger Radtour
Thomas Eberl (owner)
Zunftstrasse 4
18437 Stralsund
Germany
terms as of October 2011
